Apple Certified Help Desk Specialist

Apple Certified Help Desk Specialist (ACHDS) from Apple certified an understanding of Mac OS X core functionality and an ability to configure key services, perform basic troubleshooting, and assist end users with essential Mac capabilities.

Background
To earn ACHDS certification, a candidate must pass the Mac OS X Support Essentials exam. The exam is revamped for each new version of Mac OS X. In January 2004, the exam covered Mac OS X 10.3 (Panther). By April 2005, it covered Mac OS X 10.4 (Tiger). When the OS and/or exam are updated, the ACHDS certification remains valid for the specific Mac OS version that the Specialist had been tested on.

Mac OS X was superseded by macOS, and Apple Certified Support Professional (ACSP) certifications are now provided by Apple for help desk professionals, technical coordinators, or power users who manage networks or provide technical support for Mac users.